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HASSLE FREE EXCHANGE POLICY

EXCHANGE
Our hassle free exchange policy lasts for 7 days. We offer 7 days only due to the value of our items. 

If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange  

To be eligible for an exchange, we must receive your item unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return for exchange 

  1. email us at hello@theindependentcollective.com.hk for a RETURN AUTHORISATION NUMBER so we know to expect your item and process it easier.
  2. Drop off or send your item tomour HQ in Wanchai


Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you by email of the approval or rejection of your refund.
If the refund is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.


Clearance items 
Only full priced items may be exchanged, unfortunately clearance items can not be exchanged. 

Special Orders
Special orders are not eligible for exchanges . Please check with us on the policy before ordering. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be Emailed directly to you.

If the item wasn’t marked as a gift when purchased (or the gift giver had the order shipped to themselves to give to you later) we will send a refund to the gift giver and they will need to be the contact regarding your return.

Shipping
To return your product with a RAN, mail it to: 

THE INDEPENDENT COLLECTIVE c/o 

MAD & ASSOCIATES LTD

Unit A, 19/F, Chinaweal Centre, 414-424 Jaffe Road, Hong Kong


If you have any further questions you can drop them below and one of our team will get back to you.